Operations Management Analyst - Hyderabad
Position Summary
Analyst (Operations) – CoRe - Digital Data Analytics
Innovation, Digital Customer Solutions - DFlow, Deloitte Support Services India
Pvt Ltd
Are you looking for an exciting opportunity in the world
of business automation technology? Do you thrive on working with customers to
uncover problems and figuring out how to solve them using technology? Are you
good at strategic thinking? Does working on projects with different
methodologies excite you? Are you keen to operate and deliver within a
high-performing team where business demand and pressure are high? If yes, then
CoRe DFlow is the team for you. Our team defines, estimates, and delivers technology
projects that support internal practitioners across the globe serving
Deloitte’s clients.
Work we do:
As a DFlow Analyst, you will research and develop and
support solutions built on varied technologies like Microsoft SharePoint 2013,
Microsoft Azure, Power BI, MS teams etc. You will support a team that provides
high‐quality solutions to the customers by following a
streamlined system development methodology.
Your key responsibilities include:
1. Operations Support - Manage and streamline daily tasks
and routines within the team channel, including preparing input files for
internal processes. Ensure efficient processes that contribute to the overall
operational effectiveness of the function.
Work in an Agile or Waterfall environment to support
solutions in SharePoint, Nintex and MS Teams.
2. Client Support and Issue Resolution: Monitor the
support tracker, promptly addressing and resolving client issues and tickets.
Demonstrate a client-centric approach and strong problem-solving skills to
maintain high client satisfaction levels.
3. Content Management and Web Development: Update and
enhance the customer facing portal by creating and maintaining web content
using HTML and SharePoint. Adhere to established document workflow standards
for publishing and processing content, ensuring a seamless user experience.
4. Project Execution and Business Analysis: Assume the
role of a business analyst in project planning, requirement gathering, and
execution. Leverage analytical skills to align projects with business goals and
deliver effective solutions.
5. Collaboration and Improvement: Build strong functional
knowledge and foster connections within the organization. Compile suggestions
from various sources and implement innovative solutions to enhance platform
content and features. Demonstrate excellent communication, presentation, and
documentation skills to create process documents and training materials.
Location: Hyderabad
Work hours: 8 AM – 5 PM (IST); 11 AM – 8 PM (IST); 2 PM –
11 PM (IST)
The team
DFlowTeams is a project management and collaboration tool
that practitioners across Deloitte use for their project work. DFlowTeams also
address a variety of business needs, including marketing and communication,
knowledge management, learning and development, and overall process automation.
The team uses Microsoft Teams, SharePoint (on-prem and cloud) primarily as a
platform. We use various web development and automation tools/technologies
(i.e., HTML, jQuery, JavaScript, REST/SOAP API (Application Programming
Interfaces), JSON (JavaScript Object Notation), Nintex, Azure, Power
apps/flows, and many more) within a structured delivery process to develop
products that deliver significant value to our internal customers across
Deloitte’s global network.
Qualifications required
• Educational qualification: B.E/B.Tech or M.Tech (60% or
6.5 GPA and above throughout without any running backlogs)
• Content Management Knowledge: Functional understanding
of content management and knowledge management to highlighting the ability to
effectively handle content-related tasks.
• Web Development Proficiency: Good understanding of
HTML, CSS, SharePoint, and other pertinent web development tools, showcasing
your technical prowess in web-based platforms.
• Project Management: Basic understanding of Agile and
Waterfall methodologies and the concepts of project management and delivery.
• Task Prioritization and Multitasking: Exceptional
multitasking skills, adeptly managing and prioritizing tasks to ensure optimal
efficiency.
• Clear Communication: Excellent communication skills,
both written and verbal, allowing you to convey complex information with
clarity and precision.
• MS Office Proficiency: Strong understanding and
efficient usage of MS Office tools for effective documentation and
communication, specifically MS Word, PowerPoint, and MS Excel.
• Collaboration and teaming – Should be able to thrive
and collaborate in a virtual and hybrid working environment. Candidates must be
self‐motivated and a strong team player.
Our purpose
Deloitte’s purpose is to make an impact that matters for
our people, clients, and communities. At Deloitte, purpose is synonymous with
how we work every day. It defines who we are. Our purpose comes through in our
work with clients that enables impact and value in their organizations, as well
as through our own investments, commitments, and actions across areas that help
drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they
are, contribute their unique perspectives, and make a difference individually
and collectively. It enables us to leverage different ideas and perspectives,
and bring more creativity and innovation to help solve our clients' most
complex challenges. This makes Deloitte one of the most rewarding places to
work.
Professional development
At Deloitte, professionals have the opportunity to work
with some of the best and discover what works best for them. Here, we
prioritize professional growth, offering diverse learning and networking opportunities to
help accelerate careers and enhance leadership skills. Our state-of-the-art DU:
The Leadership Center in India, located in Hyderabad, represents a tangible
symbol of our commitment to the holistic growth and development of our people.
Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great
organization. Our comprehensive rewards program helps us deliver a distinctly
Deloitte experience that helps that empowers our professionals to thrive
mentally, physically, and financially—and live their purpose. To support our
professionals and their loved ones, we offer a broad range of benefits.
Eligibility requirements may be based on role, tenure, type of employment and/
or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best
foot forward in the interview, we want you to feel prepared and confident as
you explore opportunities at Deloitte. Check out recruiting tips from Deloitte
recruiters.